Effective Date: 30/04/2025
At KUSCOFFEE (https://kuscoffee.net), we are committed to maintaining the highest standards of integrity, transparency, and user safety. We welcome honest feedback and encourage individuals to report any instances of misconduct, unethical behavior, or violations of our policies — including those related to food safety, content authenticity, user privacy, and responsible partnerships.
This Whistleblower Procedure outlines how to report a concern and how such reports will be addressed.
1. Purpose
This procedure aims to:
- Encourage the reporting of concerns related to misconduct, unethical practices, or policy breaches
- Protect individuals who raise concerns in good faith
- Ensure all reported matters are handled fairly, confidentially, and with due diligence
2. What Can Be Reported
You may use this procedure to report concerns involving:
- Misinformation or unsafe content in recipes (e.g., health risks, allergens not disclosed)
- Infringement of intellectual property rights or plagiarism
- Misuse of user data or data protection violations under UK GDPR
- Discrimination, offensive or harmful content
- Harassment or inappropriate behavior in contributor/user interactions
- Unethical practices by partners or suppliers
- Any criminal, fraudulent, or deceptive activities involving the website
3. Who Can Report
The following individuals are encouraged to report concerns:
- Website users and readers
- Content contributors and collaborators
- Partner brands or service providers
- Any member of the public with a genuine concern involving KUSCOFFEE or its platform
4. How to Report a Concern
Reports should be made in good faith and should include as much relevant detail as possible. You may submit concerns confidentially via:
Email: kuscoffee196@gmail.com
Subject line: Whistleblower Concern – Confidential
Please include where possible:
- A clear description of the concern
- When and where the issue occurred
- Any evidence or supporting documentation
- Whether you consent to being contacted for follow-up questions
5. Confidentiality and Protection
- All reports will be treated confidentially and shared only with those necessary to investigate the concern
- Anonymity is respected; however, including your identity may help resolve the issue more effectively
- KUSCOFFEE will not tolerate any form of retaliation against individuals reporting concerns in good faith
- Knowingly submitting false or malicious reports may result in appropriate action
6. Our Response Process
Upon receiving a whistleblower report, we will:
- Acknowledge receipt (if the reporter can be contacted)
- Review the issue promptly and impartially
- Take necessary corrective action based on the findings
- Where appropriate, inform the whistleblower of the outcome (within the bounds of confidentiality)
Reports will be handled by a designated representative of KUSCOFFEE LIMITED.
7. Review and Updates
This policy will be reviewed regularly to ensure it aligns with applicable UK regulations and best practices in digital publishing and content safety.
Contact
If you have any questions about this procedure or require assistance in raising a concern, please contact:
kuscoffee196@gmail.com
Legal entity: KUSCOFFEE LIMITED
Website: https://kuscoffee.net
This procedure is governed by the laws of England and Wales.
