Our mission is to transform strangers into friends over remarkable coffee. How we work with you matters greatly.
We offer a variety of delicious coffee products, brewing tools, gifts, merchandise, subscription-based services, and features related to the Kuscoffee website. We refer to these collectively as our “Services”.
This Privacy Policy covers the information we collect about you through your use of our Services and when you purchase our products, including via our Kuscoffee website. We collect, hold, use, and share your personal information to provide you with great coffee, excellent customer service, and relevant product information.
This Privacy Policy will help you understand:
You should read this Privacy Policy together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.
“Personal Data” or “Personal Information” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
“Data Protection Legislation” refers to the UK’s General Data Protection Regulation, the UK Data Protection Act 2018, and the New Zealand Privacy Act 2020.
“Kuscoffee”, “we”, “our”, and “us” refer to Kuscoffee Ltd. Our contact details are provided below in section 12.
If you disagree with the terms of this Privacy Policy, you should not access or use our Services. If we need to collect personal information by law or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract or provide our Services. In this case, we may need to stop providing a Service.
1. Information We Collect About You
We collect Personal Information when you use our Services or buy our products, provide information to us, and when other sources provide it to us. The type of Personal Information we collect includes:
Information from Other Sources: We receive Personal Information from third-party service providers, our related companies, and channel partners (e.g., when you click on one of our advertisements). These partners include Google, Facebook, etc.
2. Cookies and Tracking Technologies
We use cookies to personalise our services and website for you.
Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit ‘Customise Cookies’.
Kuscoffee and our third-party partners (e.g., Google Analytics, Meta) use cookies and other tracking technologies to recognize you across different services and devices. This allows us to provide customised information and track what you have in your basket, including abandoned carts.
Do Not Track (DNT): A feature offered by some browsers and devices. If enabled, it sends a signal to websites requesting that your browsing is not tracked. While our website does not currently respond to DNT requests, you can opt-out of tracking and analytics by changing your browser/device settings or opting out of Google Analytics here.
Disabling cookies may impair your experience on our website (e.g., you may not be able to track the coffee in your basket)
3. When We Collect Personal Information
We collect Personal Information in the following circumstances:
Information You Provide to Us: We collect Personal Information when you interact with our website, place orders, and give us information while using the Services.
Account and Profile Information: We collect Personal Information when you register for an account, create or modify your profile, and sign up for email newsletters. For example, you provide your name and email address when registering an account. You can also add billing and shipping addresses to your profile.
Information You Provide Through Support Channels: You can submit Personal Information when you have issues with a Service. For instance, if you speak with our support team, you may need to provide contact information, a summary of the issue, and other related information to resolve the problem.
Information Collected When You Use Our Services: We automatically collect Personal Information when you browse our website and interact with marketing communications. This includes features you use, links you click, and interactions with our website and marketing communications.
Device and Connection Information: We collect information about the computer, phone, tablet, or other devices you use to access our Services. This includes your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers.
4. When We Use Your Personal Information
We will only use Personal Information when the law allows us to, with your consent, or to:
Pursue legitimate interests in a way that does not override your rights/freedoms (e.g., identifying and preventing fraudulent activity)
5. How We Use Your Personal Information
How and why we use Personal Information depends on the Services you use, how you use them, and any preferences you communicate to us. The purposes include:
To Provide Our Services and Personalise Your Experience: We use information to provide our Services, process transactions, authenticate you, and provide customer support. We also combine information about you and your activities on our website to provide a seamless experience and present relevant product information as you browse.
For Research and Development: We collect information on how people use our Services and direct feedback to troubleshoot problems, identify usage patterns, and improve our Services. We analyse frequently viewed/purchased products to make accurate, relevant suggestions. Sometimes, we test and analyse new features with a small group of users before rolling out to all users.
To Communicate with You: We use your contact information to send transactional communications (e.g., purchase confirmations, customer support responses), as well as notices about our Services.
For Marketing, to Promote and Drive Engagement: We may use your contact details and usage information to communicate news, promotions, and contests that may interest you, with your consent. We may use your Personal Information, usage, and profile data to determine which products, Services, and offers are relevant to you. You can control marketing communications by using the unsubscribe link in our emails or by exercising your rights in section 12.
For Safety and Security: We use information to verify accounts, monitor suspicious/fraudulent activity, and identify violations of this Privacy Policy or our Terms of Service.
To Protect Our Business Interests and Legal Rights: We use information in connection with legal claims, compliance, regulatory, and audit functions, and potential business acquisitions/mergers.
6. Sharing Your Personal Information
We share your Personal Information only for the purposes described above and with parties complying with Data Protection Legislation. These parties include:
Related Entities: We share information with our group companies to provide Services and for the purposes described in this Privacy Policy.
Service Providers: We share information with service providers who help us deliver coffee, communicate with you, and provide other Services. This includes IT companies, operational service providers, data management companies, payment processors, marketing companies, courier companies, and partners processing your personal information.
Law Enforcement, Government, and Regulatory Authorities: We may share information to manage illegal activities (e.g., fraud), respond to valid requests from authorities, or enforce our Terms of Service/Privacy Policy.
7. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect/share your data. We do not control third-party websites and are not responsible for their data management. When you leave our website, we encourage you to read the privacy policy of every website you visit.
8. International Transfers
We are based in the United Kingdom with global operations. We may need to share your information with companies in other countries, including New Zealand, Australia, the United States, Canada, etc.
We will only transfer your information to countries providing equivalent data protection or ensure contractual safeguards are in place. You can ask for further information about these safeguards by contacting us (see section 12).
9. Data Retention
We keep personal information only as long as necessary for the purpose it was collected or to satisfy legal, regulatory, tax, accounting, or reporting requirements.
We retain account information as long as your account is active and for 30 days after deactivation. For marketing emails, we retain information about your preferences until you unsubscribe and keep a record to avoid sending unwanted emails. Information from cookies and tracking technologies is retained for 26 months from creation.
We retain basic client/customer information for seven years for tax purposes. If a complaint arises or litigation is expected, data may be retained longer. Once no longer needed, data will be deleted or anonymized.
10. Data Security
We have security measures to prevent accidental loss, unauthorised use, or access, alteration, or disclosure of Personal Data. Access is limited to employees, agents, contractors, and third parties with a legitimate need to know. They process Personal Data only on our instructions and are subject to confidentiality obligations.
We have procedures to handle suspected data breaches and will notify you and appropriate regulators if legally required.
11. Accessing and Controlling Your Information
You have rights and choices regarding your Personal Information. Our Services allow you to access and update certain information (e.g., profile and billing/shipping information).
To deactivate your account, change account settings (deactivation does not delete information). Unsubscribe from marketing emails using the link in the emails or contact us. If you withdraw consent, it will not affect prior consented use.
You can request:
Requests are free, though a fee may be charged for unfounded, repetitive, or excessive requests. We may request specific information to confirm identity and ensure rights. Responses are aimed within one month, longer if complex or multiple requests.
You can exercise these rights by contacting us (section 12). If we cannot comply, we will provide reasons and explain complaint options.
12. How to Contact Us and Make Complaints
To contact us or make a complaint about how we use your Personal Information, contact our Data Privacy Manager:
Email: kuscoffee196@gmail.com
13. Changes to Our Privacy Policy
We review and may change our privacy policy periodically. Changes will be posted on this page, and significant changes will be notified to account holders via email.
This Privacy Policy was last updated in June 2024.
We strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Our Returns and Refund Policy is designed to make the process as smooth and hassle-free as possible.
Eligibility for Returns
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
How to Initiate a Return
Contact Us: Reach out to our customer service team at Email: kuscoffee196@gmail.com to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send back the items.
Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
Refunds
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
Original Payment Method: Refunds will be credited back to your original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Shipping Costs: Original shipping costs are non-refundable.
Exchanges
If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement to be sent out at no additional cost to you.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
1. Our terms of use
This page provides the terms of use (“terms”) that apply to your usage of our websites https://coffe.cosmo-design.com/index-2.html (referred to as “our sites”). We kindly ask you to carefully read these terms before you commence using our sites. Your use of our sites indicates your agreement with these terms. If you do not agree with these terms, we kindly request you to refrain from using our sites.
2. Ownership of our site
The ownership of our site and its contents, including intellectual property rights, belongs to us or is licensed to us. All these rights are strictly reserved, and nothing in these terms grants you any rights in these regards. It is essential to acknowledge our status (and that of any identified contributors) as the authors of the material on our site at all times.
3. Linking to our site
You are allowed to include a link to our site as long as it is done in a fair and legal manner that does not harm our reputation or exploit it. When establishing the link, it should be clear that there is no association, approval, or endorsement from our part unless explicitly stated otherwise. It is strictly prohibited to frame our site within another website. We have the right to revoke linking permission without prior notice. You also agree to promptly remove any links to our site upon our request.
4. Permitted use of our site
You have the permission to access and view the content on our sites, as well as to print or download a single copy or extract of any page(s) from our site for your personal reference.
5. Restrictions on use of our site
You are prohibited from republishing or reusing any content on our sites for commercial purposes without obtaining a licence from us or our licensors. Additionally, you are not allowed to independently download or reuse any images, videos, or audio files from our site outside of their original context. Modifying any copies you have made of the content, whether printed or downloaded from our site, is strictly prohibited.
6. Changes to our site
We strive to keep our sites updated and may modify the content at any time. If necessary, we may temporarily suspend access to our site or permanently close it. Please note that any material on our sites may become outdated, and we have no obligation to update such material.
7. Other important legal information
To learn about the manner in which we handle your personal data, kindly refer to our Privacy Policy.
8. No endorsement of third parties
The presence or absence of products, services, companies, organisations, or other third-party content on these sites (including advertisements) does not indicate our endorsement or non-endorsement. Links from our sites to other sites and resources provided by third parties are for informational purposes only. We have no control over the content of those sites or resources and assume no responsibility or liability for them.
9. Our liability
The information displayed on our sites is provided without any guarantees, conditions, or warranties regarding its accuracy. To the extent permitted by the law, we explicitly disclaim any responsibility for any loss or damage incurred by users in connection with our site and any materials posted on it. This includes, but is not limited to:
However, please note that these terms do not affect our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
10. Waiver
In the event that you violate these terms and we do not take immediate action, it does not waive our right to exercise our rights or pursue remedies in any other circumstance wherein you breach these terms.
11. Choice of law
The terms and any disputes arising from our site between you and us (including non-contractual disputes) are subject to the laws of England and Wales, and any legal proceedings related to them shall be initiated in the courts of England and Wales. It is your responsibility to ensure compliance with the relevant laws of the country from which you access our site.
12. Amendments to these terms
These terms were last updated on: June 2024.
These terms encompass the complete agreement between you and us concerning the use of our sites and its content. We retain the right to modify these terms at any time without prior notification, and you consent to be bound by any such modifications. It is advisable to periodically visit this site to review the most up-to-date version of these terms. In the event that any of these terms is deemed invalid, void, or unenforceable, it shall not affect the validity and enforceability of the remaining terms.
13. Our details
www.kuscoffee.net is a website owned and operated by, and trade name of, Maria Kuskova
Maria Kuskova, London If you have any queries about these terms of use or any other aspect of our sites, you can contact us by email kuscoffee196@gmail.com
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